When a product is returned, the refund will not include any shipping charges paid by the customer.
At Xpert, we strive to deliver high-quality products free from defects. For warranty and repair services, please contact our exclusive distributor, Hobby Authority Distribution, through their RMA system at HAD RMA. If you have any shipping or returns inquiries, feel free to reach out to our dedicated support team for assistance.
Delivery Times and Guarantee
Please be aware that delivery times are not guaranteed. The courier is responsible for providing and updating guaranteed services. Any guaranteed services are subject to the courier's policies and updates.
International Shipping Charges and Customs Responsibilities
Please note the following shipping details:
1. Shipping charges cover transit to your country only. You are responsible for all customs, duties, taxes, and brokerage fees that may be charged upon importation.
2. Please acquaint yourself with your country's customs policies and regulations prior to placing an order.
3. We are unable to list any amount other than the actual amount paid by you on invoices or customs forms, after any applicable discounts have been applied. Please note that store credit is not considered a discount and is taxable. We kindly request that you refrain from asking us to list a lower amount or label your order as a 'gift' as it would be illegal for us to do so.