Shipping & Returns

Returns / Exchanges
Purchases made directly from XPERT PRO SHOP website may be returned/exchanged within 30 days of purchase. However, the product must be unopened from its original packaging. Once the factory seal has been broken, the product cannot be returned or exchanged. For all Returns/ Exchanges inquiries, please contact on-line sales admin at or below contact form to obtain authorization number, Returns/ Exchanges process procedure and shipping address.
Note: All Returns/ Exchanges inquiries will be handled by e-mail. Your are responsible for shipping the products back to us. We are not responsible for lost shipment of your return products. Please use a trackable shipping method.
Refund Exclusions

When a product is returned, the refund will not include any shipping charges paid by the customer.
Warranty Service

At Xpert, we strive to deliver high-quality products free from defects. For warranty and repair services, please contact our exclusive distributor, Hobby Authority Distribution, through their RMA system at HAD RMA. If you have any shipping or returns inquiries, feel free to reach out to our dedicated support team for assistance. 

Free Shipping
On orders of $100 or more. Selective items and continental US customers only.

Delivery Times and Guarantee

Please be aware that delivery times are not guaranteed. The courier is responsible for providing and updating guaranteed services. Any guaranteed services are subject to the courier's policies and updates.

International Shipping Charges and Customs Responsibilities

Please note the following shipping details:

1. Shipping charges cover transit to your country only. You are responsible for all customs, duties, taxes, and brokerage fees that may be charged upon importation.
2. Please acquaint yourself with your country's customs policies and regulations prior to placing an order.
3. We are unable to list any amount other than the actual amount paid by you on invoices or customs forms, after any applicable discounts have been applied. Please note that store credit is not considered a discount and is taxable. We kindly request that you refrain from asking us to list a lower amount or label your order as a 'gift' as it would be illegal for us to do so.